Frequently Asked Questions
Everything you need to know about your Modway home experience.
What is the typical shipping timeline for furniture?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days, while larger freight items may take 10-14 business days for curbside delivery.
Do you offer a warranty on your furniture products?
Yes, Modway products are backed by a one-year limited warranty against manufacturing defects in materials and workmanship under normal household use.
What is your return policy?
We offer a 30-day return window for items in their original packaging and new condition. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.
Do I need to assemble the furniture myself?
Many of our items require some assembly to ensure safe transit. Each product includes detailed instructions and necessary hardware. We recommend having a second person assist with larger pieces like bed frames and sofas.
How can I track my order status?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website. You can also view your order status by logging into your Modway account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm for qualifying purchases.